Return Policy
How do I return an Item?
- We offer a 30-day satisfaction guarantee on our products and online programs, excluding lab tests.
- Unopened products (excluding lab tests) may be returned within 30 days of purchase for a refund, minus a processing fee of 15%. Please note that all containers must have the original seals intact to be eligible for a refund.
- Shipping Fees are non-refundable.
- Return shipping paid by the customer.
- Please contact us at orders@thedr.com for return authorization before returning any products.
What is the cancellation policy for lab tests?
Due to the fees we incur after a test order is placed, we are unable to offer refunds, returns or exchanges on test orders.
Please visit our store and read the individual terms and conditions for the test you are considering.